General Shipping Information
Delivery Information
For standard delivery of items in stock, UPS will deliver as quickly as 5 business days. Items shipped to Alaska, Hawaii and US Territories will take longer, and are delivered by UPS or USPS at our regular fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For these addresses APO or FPO addresses, call us at: 313.592.0570
Shipping and handling costs (UPS) are based and actual shipping weight and will be added to your Invoice . Free delivery in Metropolitan Detroit Area. Feel free to inquire if you location is eligible.
Contact us for more information on custom order sizes and colors.
Credit for used candles ( $ 0.25/pound )will be applied directly to your invoice
Note : All sizes and lengths are approximate measurements.
Return Policy
For returns of items purchased from Ascension Monastery Candles, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.
You may return merchandise through the mail for a refund or replacement. For detailed procedures for returning items through the mail please contact us at: 313.592.0570, 7 days a week, 10:00am - 5:00pm (PT).
Please call us first to get approval for the return.
We will only refund the purchase price. Please note this does not include the shipping cost in either direction.
Refunds can only be made on undamaged, unused merchandise.
Candles FAQs
What should I do if my candle smokes?
A well-made candle will create virtually no smoke when burning properly. However, noticeable smoking will occur whenever a candle’s flame is disturbed, which allows minute particles of unburned carbon (soot) to escape from the flame. Any candle, regardless of formulation or wax type, can be made to smoke by causing the flame to flicker. To minimize candle flickering, trim the wick to 1/4 inch before lighting, and place burning candles away from vents, drafts and other strong air currents. If a candle continues to significantly flicker or noticeably smoke, it should be extinguished. Allow it to cool, trim the wick, check for drafts, and then re-light.
How do I remove wax from carpeting or fabric?
When the wax has hardened, gently remove the larger pieces of wax. After you have removed the larger pieces of wax, get a clean paper towel and place it over the wax spill. Using an iron on a low setting, or a blow dryer on its lowest heat setting, warm the paper towel. The wax under the towel will begin to melt and soak up into the towel. Blot the wax and repeat as necessary until wax is removed. We highly recommend consulting the fabric manufacturer's instructions before trying this trick.
How do I remove wax from wood surfaces?
Follow the instructions above for removing wax from fabric/carpet. Be sure to use a dull object when removing the larger chips of wax so you won't ruin your wood finish. Once you warm the paper towel over the wax spill, just wipe away the wax from the surface.
Why does the flame seem so high? How do I fix this?
If the flame of any candle seems too high, chances are the wick needs to be trimmed. Blow out the candle, trim the wick and relight the candle. This should correct the problem.
Why is the flame so low? How do I fix this?
The flame may become low if the candle has burned for more hours than normal. Wax that has formed on the sides melts and reduces the length of the exposed wick. If the flame is too low, and there is melted wax in the pool under the flame, blow out the candle carefully, pour out a small amount of wax and relight. While doing this, carefully expose more of the wick by digging out a little wax around the wick. This should allow the candle to be relit.
How do I get all the wax out of my candle holder? How do I get the wax of my Mosaic Burner?
Let the holder cool, then place it in your freezer for approximately 10 to 15 minutes and let the wax harden. The wax should then pop out in your hand. If this is not the case, then use hot water to dissolve the wax. Be sure to dry the holder before using it for another candle.
